& Europe
Current shipping coverage for eligible Casa Tesoro orders.
Client Care
Shipping, delivery
& returns.
Clear guidance for one-of-a-kind objects, antiques, art and Mexican artisan pieces purchased from Casa Tesoro de México in San Miguel de Allende.
At a Glance
Thoughtful logistics
Thoughtful logistics
for singular objects.
Antiques and art do not always fit into standard parcel rules. Shipping is planned around the object's size, fragility, value, destination and the level of service required.
& Europe
business days
Typical preparation time for art and antiques before dispatch.
& tracked
Shipment protection and tracking are included with dispatched orders.
white-glove
Special handling can be arranged for oversized, framed or fragile objects.
How Shipping Works
From the gallery
From the gallery
to your door.
The service level is matched to the object rather than forcing every purchase into the same shipping method.
Order reviewed.
We review the object, destination and handling requirements before dispatch. For pieces that require a special quote or custom logistics, the relevant shipping details are confirmed with the buyer.
Packed for the object.
Art, antiques and fragile pieces are prepared with appropriate protective materials. Oversized or delicate objects may require custom crating.
Insured and dispatched.
The shipment is sent using the carrier and service level appropriate for the object and destination. Tracking information is provided once the shipment is underway.
Delivery coordinated.
Parcel, freight, custom delivery or white-glove service may be used depending on the piece. Delivery timing varies by destination, customs processing and carrier service.
Destinations & Costs
The right route
Shipping Coverage
Shipping Cost
Processing
Taxes, Duties & VAT
The right route
for the right piece.
Mexico, the United States & Europe.
Casa Tesoro currently ships eligible objects to customers in Mexico, the United States and Europe. Carrier and service level depend on destination, dimensions, fragility and value.
- Insured parcel and freight services may be used.
- White-glove options are available for select framed, fragile or oversized pieces.
- Local pickup and custom delivery may be arranged by appointment.
- Tracking information is provided for dispatched shipments.
Quoted around the object.
Shipping costs are based on the carrier, packing requirements, insurance, destination, dimensions, weight and service level. Where a separate logistics quote is required, the amount is communicated before dispatch.
- Custom crates can add preparation time and cost.
- Freight and white-glove services are quoted according to the specific piece and route.
- Transit times are estimates and may change because of customs or carrier conditions.
Allow time for careful preparation.
Art and antique orders may require up to five business days for packing, documentation and shipment preparation. High-value, oversized or especially fragile objects can require additional lead time.
Import charges may be due at destination.
Unless Casa Tesoro specifically states otherwise for an order, import duties, VAT, brokerage and customs charges assessed by the destination country are the buyer's responsibility.
- Customs treatment varies by destination and by object.
- Buyers should confirm local import requirements when needed.
Packing & Protection
The journey matters
The journey matters
as much as the destination.
One-of-a-kind pieces require care in transit. Packing and delivery methods are selected with the object's material, age, fragility and scale in mind.
Object-specific protection.
Protective materials and packing methods are selected for the individual piece.
Shipment protection included.
Dispatched orders are insured according to the shipping arrangement used for the order.
Custom crates when required.
Oversized, high-value or particularly fragile objects may require custom crating.
White-glove where appropriate.
Select furniture, framed art and specialty pieces can be coordinated with enhanced delivery service.
Returns & Claims
Clear expectations
Clear expectations
before purchase.
Many Casa Tesoro objects are antiques, vintage or one of a kind. Condition, age and natural variation should be considered before ordering.
Our voluntary store policy treats sales as final, subject to transit-damage, material-misrepresentation and any mandatory rights that apply by law.
Change-of-mind returns
Casa Tesoro does not voluntarily accept discretionary returns or exchanges for change of mind on antiques, vintage pieces, art or one-of-a-kind objects. This statement does not limit consumer rights that cannot legally be waived.
Damage in transit
If an item arrives damaged, contact Casa Tesoro as soon as possible and preferably within 3 days of delivery. Include clear photographs of the object, exterior packaging, interior packing materials and shipping label. Please keep all packaging until the claim is resolved.
Material misrepresentation
If the object materially differs from the description or condition information provided at the time of sale, contact the gallery promptly and preferably within 3 days of delivery so the concern can be reviewed.
Resolution
Depending on the circumstances, Casa Tesoro may assist with a carrier or insurance claim, repair, replacement where possible, refund, or another appropriate resolution. The available remedy can depend on the item, shipping method and applicable law.
Mandatory consumer rights
Nothing on this page is intended to exclude or reduce a cancellation, withdrawal, refund, warranty or other consumer right that applicable law does not allow a seller to waive. Statutory rights can vary by the buyer's location and the way the purchase was made.
Need Help?
Contact the gallery
Contact the gallery
before or after delivery.
For a shipping quote, delivery question, damage report or product concern, include the order number or product name whenever possible.
Gallery
Casa Tesoro de México
Address
Principal 18-Loc 4, Zona Centro
37766 San Miguel de Allende, Gto., Mexico
37766 San Miguel de Allende, Gto., Mexico
Phone
+52 415 197 4600
Email
[email protected]
Shipping FAQ
Questions,
Questions,
answered clearly.
Direct answers for collectors planning an online purchase or arranging delivery.
Casa Tesoro currently ships eligible orders to Mexico, the United States and Europe. Oversized, high-value or fragile pieces may require custom logistics.
Art and antique orders may require up to five business days for packing, documentation and shipment preparation. Custom crating or specialty logistics can require additional time.
Shipping is based on the object's dimensions, weight, fragility, packing requirements, insurance, destination, carrier and delivery service. Some pieces require a separate custom quote.
Casa Tesoro's dispatched shipments are arranged with shipment protection appropriate to the order, and tracking information is provided once available.
Contact the gallery promptly and preferably within three days of delivery. Photograph the item, all sides of the package, internal packing materials and the shipping label, and retain the packaging while the claim is reviewed.
Casa Tesoro's voluntary policy treats antiques, vintage pieces, art and one-of-a-kind objects as final sale for change-of-mind purposes. This does not reduce mandatory consumer rights that apply to a purchase under applicable law.
Unless Casa Tesoro specifically states otherwise for the order, duties, VAT, brokerage and customs charges assessed at destination are the buyer's responsibility.
Yes. Local pickup, custom delivery and white-glove options can be arranged for eligible pieces depending on the object and destination.
Questions about
a particular object?
Contact Casa Tesoro before purchasing for additional details about dimensions, condition, packing or delivery requirements.