Shipping, Delivery & Final-Sale Policy
Transparent policies for antiques and fine art purchased from Casa Tesoro de Mexico.
At a Glance
- Destinations: United States, Mexico & Europe
- Processing time: up to 5 business days for art/antiques
- Shipping cost: quoted per item (based on size, weight, destination & service)
- Insurance: all shipments are insured
- Tracking: provided for every shipment
- White-glove: available for framed art & furniture
- Local pickup / custom delivery: available by appointment
- Returns: all sales are final (see damage exception below)
Destinations & Methods
We ship to customers in the United States, Mexico, and Europe. Carrier and service level (express, standard, freight, or white-glove) are selected based on the item’s fragility, dimensions, and destination.
- Common carriers: insured parcel & freight services
- White-glove delivery for framed art and furniture
- Local pickup or custom delivery available by appointment
- Tracking information provided with every shipment
Processing & Delivery Time
Processing time: up to 5 business days for art and antiques (packing, documentation, and insurance).
Transit time: varies by destination and service. You’ll receive an estimated delivery window with your shipping quote.
High-value or oversize items may require additional lead time for custom crates or white-glove logistics.
Shipping Costs
Shipping is quoted per item. Quotes reflect carrier rates, packing materials, insurance, destination, and service level. You’ll review and approve the quote prior to dispatch.
Taxes, Duties & VAT
International orders: unless expressly stated otherwise, import duties, VAT, and customs fees are the buyer’s responsibility and are collected by the carrier or customs authority upon import.
Many antiques are duty-favored in some jurisdictions, but regulations vary. Please consult your local customs authority.
Returns Policy
All sales are final. We do not accept discretionary returns or exchanges.
Exception — Damage in Transit or Misrepresentation
- If your item arrives damaged, please contact us within 3 days of delivery with photos of the item and packaging.
- If an item was materially misrepresented in the listing, contact us within 3 days.
- We will assist with an insurance claim, repair, replacement (if possible), or a resolution appropriate to the case.
Please retain all packaging materials for inspection on any damage claim.
Packaging & Insurance
- Professional packing suitable for antiques and fine art
- Insurance included on all shipments
- Custom crating available for oversize or fragile pieces
Customer Service
Phone: +52-415-103-4700 (9:00 AM – 5:00 PM)
Email: [email protected]
Live Chat: Daily, 9:00 AM – 5:00 PM
Contact UsFrequently Asked Questions
Where do you ship?
United States, Mexico, and Europe.
How long does processing take?
Up to 5 business days for art and antiques.
How are shipping costs calculated?
Quoted per item based on carrier, packing, insurance, size/weight, destination, and service level.
Are shipments insured?
Yes, all shipments are insured.
Do you provide tracking?
Yes, tracking is provided for every shipment.
Do you accept returns?
All sales are final. If your item arrives damaged or was materially misrepresented, contact us within 3 days of delivery for support.
Who pays import duties/VAT?
Unless stated otherwise, the buyer is responsible for import duties, VAT, and customs fees at destination.
Do you offer white-glove or local pickup?
Yes. White-glove services for framed art/furniture and local pickup/custom delivery are available by appointment.
Our Mission: Preserving Mexico’s Heritage Through Art and Story
Our mission is to preserve and share Mexico’s material culture by curating authentic antiques, art, and collectibles with verified provenance — connecting artisans, collectors, and new caretakers around the world.
